01
A record for every customer
Save name, phone and email at the till in a few seconds. Every later sale attaches to the same record.
Feature 07 · Know your regulars
Remember every regular's size
Your best customers come back because you know them. BoutiquePOS keeps their purchase history and rewards them with points, so the knowledge does not live only in one sales assistant's head.
What is boutique loyalty program software in a boutique POS?
Loyalty and CRM in BoutiquePOS keep a record for each customer with contact details and every purchase, so staff can see what they bought and in which size. Reward points are earned on sales and redeemed as a discount at the till. Customer groups let you give regulars, staff or wholesale buyers their own pricing or discount.
Who needs it
- Boutiques with a loyal base of repeat customers
- Shops that want a simple points program without a separate app
- Stores giving VIP, staff or wholesale pricing
- Owners who want customer history to stay when staff move on
On the shop floor
How it works, piece by piece.
A customer's tag
| Visit | Bought | Points |
|---|---|---|
| Spring | Lawn 3-piece, M | + earned |
| Eid | Kurta + dupatta | + earned |
| Winter | Shawl, redeemed points | − redeemed |
Purchase history, sizes bought and points live on the customer record, in every shop.
02
Full purchase history
See what a customer bought, when, and in which size and color. Handy for gift buyers and for recommending the new arrival in their size.
03
Reward points
Customers earn points as they spend. You set the earning rate, the redemption value and minimums.
04
Redeem at the till
Points come off the bill as a discount during checkout, with the balance updated on the spot.
05
Customer groups
Group regulars, staff or wholesale buyers and give each group its own discount or selling price.
06
Credit and balances
Store credit from returns and any amount owed show on the customer record, so nothing is forgotten.
“Your best salesperson remembers sizes. Now your POS does too.”
The workflow
Step by step, at the till.
Need the screens? The help center walks through each one, and the setup guide covers your first day.
Set your points rules
Choose how many points a sale earns and what they are worth.
Capture the customer
Add or find the customer by name or phone at checkout.
Earn on every sale
Points are added automatically when the sale completes.
Redeem when they are ready
Apply points as a discount on a later visit.
Reach out next season
Use purchase history to tell regulars when their sizes arrive.
Care instructions
What could go wrong, and how it's handled.
CARE 1
Staff skip adding the customer
Points only work if the customer is on the sale. Make it the first question at the till and keep the lookup by phone number quick.
CARE 2
Points that cost more than planned
A generous rate adds up. Start modest; you can change the earning rate later.
CARE 3
Marketing messages
BoutiquePOS stores customer details and history, but bulk marketing is done outside the POS. The Boutique Complete bundle adds a marketing setup if you want one.
In your market.
USA
US boutiques can run a simple points program in place of punch cards and see holiday gift buyers' past purchases.
UAE
UAE boutiques can save customers by mobile number, the way most shoppers expect, and record their WhatsApp-first contact details.
Pakistan
Pakistani boutiques can reward regulars before Eid and wedding season and give tailors or resellers their own price group.
Pairs well with
Seasonal sales
End-of-season markdowns, Black Friday, Eid sales and Dubai Shopping Festival offers all have a start and an end. BoutiquePOS schedules them so prices change on time and go back on time.
Returns & exchanges
In fashion, returns are part of the sale, especially after the holidays and Eid. BoutiquePOS finds the original invoice, takes back the piece and puts it back in stock on the right size.
Reports
Buying decisions are better with numbers than with memory. BoutiquePOS reports show what sold, what is left and what you made, by store, category and size.
FAQ
Loyalty & customers: questions
Still unsure? Ask us on WhatsApp or the form, or search the help center.
How do reward points work?
Customers earn points on sales at a rate you set and redeem them as a discount at the till.
Which plan includes loyalty points?
Loyalty points are included on the Collection plan and above.
Can I see what a customer bought before?
Yes. Each customer record shows their full purchase history.
Can I give certain customers a special price?
Yes. Customer groups and selling price groups let you set group discounts or prices.
Do customers need an app?
No. Points are tracked on the customer record and checked at the till.
Can points expire?
You can configure how points work, including expiry. Ask on your demo if you want to see the options.
Can I import my existing customer list?
Yes. Customers can be imported from a CSV file.
Who owns my customer list?
Your customer records belong to your business, and you can export them. Our privacy policy explains how data is handled.
14-day free trial
Put loyalty & customers to work in your boutique.
Start free today, or book a demo and we set it up on your own products.
No card for the trialNo contractImport help is free
