Help center
Answers for the shop floor
Short guides for the jobs you do every day, from setting up a size run to closing the register. Each one starts with the answer.
12 articles
Getting started
3 guides- Create your BoutiquePOS accountSign up, name your boutique, set your currency and tax, and land on a dashboard that is ready for products. About ten minutes.10 min
- Add locations and registersSet up each shop, warehouse and till so stock, receipts and cash counts stay separate. Covers plan limits and receipt layouts.15 min
- Invite staff and set rolesGive every team member their own login, limit what they can see and do, and tie them to the right shop. Includes sample roles for boutiques.15 min
Your catalog
4 guides- Add a product with sizes and colorsCreate one style with a full size run and colorways, each with its own SKU, barcode, price, stock and photo.10 min
- Import products from a CSV fileBring your whole catalog in from a spreadsheet, including sizes and colors, prices and opening stock, without typing each style.30 min
- Print barcode labels and price tagsSet up a label template for sheet or roll printers, choose what each tag shows, and print one label per piece in stock.15 min
- Set up units for fabric and multi-packsSell cloth by the meter, suits as 3 meters, and pieces by the dozen, with stock counted in one base unit.10 min
Selling
3 guides- Make your first saleOpen the register, scan a tag, add a customer, take payment by cash, card or a custom method, and print the receipt.10 min
- Process a return or an exchangeTake back a full or partial sale, refund it or keep it as credit, and swap a size without losing track of stock.10 min
- Open and close the registerStart each shift with a counted float, close it with a cash count, and read the register report so the drawer always balances.10 min
Online store
2 guides- Publish your online storeYour catalog becomes an online store automatically. Choose what shows, add your logo and photos, check it on a phone, and share the link.20 min
- Connect your WooCommerce storeLink an existing WooCommerce site so products, stock and orders stay in step with your shop. Covers API keys, tax mapping and first sync.30 min
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How do I use the help center?
Search for the job you are trying to do, in your own words: print tags, exchange a size, import products. Or browse the guides by topic.
Each guide opens with a short answer, then the steps. If something does not match what you see on screen, or a guide does not cover your question, contact support and we reply within one business day.
How do I get help with BoutiquePOS?
Search the help center for your task. If a guide does not answer it, contact support and we reply within one business day.
Is support included in my plan?
Yes. Support is part of every plan at no extra cost.
Can I get help importing my products?
Yes. Import help is free; book a product import check from the contact page.
Are help guides available in Arabic or Urdu?
Guides are in English. Support can help in the languages our market teams speak; ask when you contact us.
Where do I report a problem?
Contact support with what you were doing, what you expected and a screenshot if you can.
Can I get training for my staff?
Yes. Our onboarding team can walk your staff through the till in the first week.
What hours is support available?
Business hours in each market: the USA, the UAE and Pakistan. Messages after hours are answered the next business day.
Do the guides cover the online store?
Yes. There are guides for how your catalog appears online and how online orders reach the POS.
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